Terms of Service
Our Commitment to you
Please read these Terms of Service carefully as all clients are bound by our terms of service. If you do not agree or understand any of the clause below please send us an email at email@example.com Every account is bound by the following terms of service.
Account Setup / Email on file
We will setup your account after we have received payment. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Failure to respond to email from our department within 48 hours may result in the suspension or termination of your services.
We will try our best to transfer your domain free of any charge to our servers. However, transfers are provided as a courtesy service, and we cannot make guarantees regarding the availability, possibility, or time required to complete an account transfer.
All services provided by Your Dream Website may only be used for lawful purposes. The customer agrees to indemnify and hold harmless Your Dream Website from any claims resulting from the use of our services. Your Dream Website services, including all related equipment, networks and network devices are provided only for authorized customer use. During regular maintenance, information may be examined, recorded, copied and used for authorized purposes. Use of Your Dream Website system(s) constitutes consent to monitoring for these purposes. We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, promotes hatred, is politically motivating or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice. If in doubt regarding the acceptability of your site or service, please contact us at firstname.lastname@example.org and we will be happy to assist you.
Zero Tolerance Spam Policy
We all hate spam and at Your Dream Website we take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated. Your Dream Website reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. Your Dream Website reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of Your Dream Website.
Payment Information for hosting and website updates
You agree to pay Your Dream Website for the services received from us. You agree to notify (email@example.com) of your desire to cancel any or all services received, those services will be billed on a recurring basis, we require an email from you if you wish to cancel your services with us at least 5 days from the time your invoice is due. Promotional or contractual prices are non refundable. Billing disputes are handled by email at firstname.lastname@example.org. As a client of Your Dream Website, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time.Your Dream Website provides only ONE FINAL NOTICE and 10 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding after the 10 day grace period and not paid in full will result in a minimum of one time $40 late fee and account suspension (hosting and email) until the account balance has been paid in full. The $40 late fee is applied in addition to whatever else is owed to Your Dream Website for services rendered. The domain of a suspended account will be redirected to our main website or will display a message “Account temporarily suspended for non payment”. Access to the account will not be restored until payment has been received in full.Your Dream Website on review of any account may also ask for a security deposit before restoring any of the cancelled services. Your Dream Website reserves the right to change the monthly payment amount and any other service charge at anytime.
The domain renewal remains the responsibility of the client.Your Dream Website cannot be held responsible for failure to renew a domain or failure to notify a customer about a domain’s renewal.
Backups and Data Loss
Your Dream Website is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Your Dream Website servers.
Cancellations and Refunds
Your Dream Website reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. If you wish to cancel your services with us; please note that we require a minimum of 2 days notice. Promotional prices are not eligible for any refund or further discounts.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation. Unused transfer in one month cannot be carried over to the next month.
We reserve the right to change prices listed on our website and the right to increase/decrease the amount of resources given to plans at any time.
Customer agrees that it shall defend, indemnify, save and hold Your Dream Website harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Your Dream Website, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Your Dream Website against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with ; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Your Dream Website server.
Your Dream Website shall not be responsible for any damages your business may suffer. Your Dream Website makes no warranties of any kind, expressed or implied for services we provide. Your Dream Website disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Your Dream Website and its employees.
All website flash, files and designing excluding the contents provided by the customer to be presented on their website remains the property of Your Dream Website and affiliates. Your Dream Website reserves the right to discontinue or modify any website hosting or designing promotions without any prior notice.
Changes to the TOS
Your Dream Website reserves the right to revise its policies at any time without notice.
99.99% Uptime Guarantee
Servers located in CANADA & USA
24/7/365 technical support
Proudly Canadian, Your Dream Website has been providing quality website designing, hosting, maintenance and IT related services to businesses since 2004.
Copyright © Your Dream Website
All rights reserved.